Retail enquiry, wholesale account, custom order, or just a question — we'd love to hear from you.
We respond within 24 hours on business days.
Thamel, Kathmandu 44600
Nepal
Wholesale: [email protected]
Sun – Fri: 9 AM – 6 PM (NPT)
UTC +5:45 — Nepal Time
For bulk orders (10+ units) please include in your message:
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Most international orders reach Europe and North America within 7–14 business days via DHL or FedEx. Expedited options are available at checkout.
Yes — for wholesale orders of 50+ units we can arrange custom hang-tags, labels, and branded tissue paper. Contact us with your requirements.
Discounts are applied automatically at checkout based on quantity per product: 5–10 units = 5% off, 11–50 units = 10% off, 51+ units = 15% off. No coupon code needed.
We accept returns within 30 days of delivery for unused items in original packaging. Contact us first and we will arrange the return.
We operate under our own fair-trade charter, guaranteeing artisans a minimum of 60% of the sale price. We are currently working towards WFTO certification.
Yes. You will receive a tracking number by email as soon as your order is dispatched. You can also use our Track Order page — enter your order number and billing email to see the live status.